133bat Privacy Policy

1. Data We Collect

When you register and use your 133bat account, we collect several categories of personal data. The specific data collected at each stage is outlined below.

1.1 Registration Data

When you create a 133bat account, we collect the following information you provide voluntarily:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Residential address (city, district, postal code)
• Mobile phone number
• Email address
• Preferred currency (Bangladeshi Taka, BDT)
• Username and encrypted password

1.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and to protect all players, 133bat is required to verify the identity of account holders before processing withdrawal requests. During this process we may collect:

• A copy of a government-issued photo ID (National Identity Card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or official government letter dated within three months)
• Proof of payment method ownership (e.g., a screenshot of your bKash or Nagad wallet showing your registered mobile number)
• A selfie photograph for liveness verification, where required

KYC documents are stored securely and accessed only by authorised personnel. They are never shared with third parties except where required by applicable law or regulatory authorities.

1.3 Transaction Data

Every deposit, withdrawal, bonus claim, and bet placed on the 133bat platform generates a transaction record. This record includes the transaction amount in BDT, the date and time, the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), and the outcome. Transaction records are maintained for a minimum of five years to meet financial record-keeping obligations.

1.4 Technical and Device Data

When you access 133bat via a browser or mobile device, we automatically collect certain technical data, including:

• IP address and approximate geolocation (city/country level only)
• Browser type and version
• Operating system and device type
• Referring URL (the page that directed you to 133bat)
• Session duration and pages visited within the platform
• Error logs and crash reports

This technical data is used for security monitoring, fraud prevention, and platform performance optimisation. It is not used to build advertising profiles.

1.5 Communication Data

If you contact our support team via live chat, email, or WhatsApp, we retain a record of those communications. This includes the content of messages exchanged, the date and time, and the support agent who handled the conversation. These records allow us to provide consistent support and to review service quality.

2. How We Use Your Data

133bat processes your personal data on the basis of the following lawful grounds: contractual necessity (to deliver the services you signed up for), legal obligation (to comply with AML and KYC regulations), legitimate interests (to detect fraud and improve platform security), and — where applicable — your explicit consent (for marketing communications).

Purpose	Data Used	Lawful Basis
Account registration and management	Registration data, device data	Contractual necessity
Identity verification (KYC / AML)	KYC documents, registration data	Legal obligation
Payment processing	Transaction data, KYC data	Contractual necessity
Fraud and abuse prevention	Device data, transaction data, IP address	Legitimate interests
Customer support	Communication data, registration data	Contractual necessity
Responsible gaming monitoring	Transaction data, session data	Legal obligation / legitimate interests
Promotional communications	Email address, mobile number	Consent (opt-in only)
Platform analytics and improvement	Technical / device data (anonymised)	Legitimate interests

133bat does not use automated decision-making or profiling that produces legal or similarly significant effects on individual players without human review. Where our systems flag an account for review (for example, due to suspected fraud or underage access), a human member of our compliance team assesses the case before any account action is taken.

3. Data Sharing and Disclosure

133bat does not sell, rent, or trade your personal data. We share your information only in the specific, limited circumstances described below.

3.1 Game Providers

To deliver casino games from providers such as Pragmatic Play, Evolution Gaming, Microgaming, Spribe, NetEnt, and Ezugi, a session token and account identifier are passed to those providers' systems. This is the minimum necessary to load and operate the game. Game providers do not receive your full registration profile, payment details, or KYC documents.

3.2 Payment Processors

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer, your transaction details are shared with the relevant payment processor to the extent necessary to complete that transaction. Each payment partner operates under its own privacy and data security standards. 133bat selects payment partners that maintain industry-standard security practices.

3.3 Identity Verification Services

133bat may use third-party identity verification service providers to assist with KYC document checks and liveness verification. These providers process identity documents on our behalf and are contractually bound to handle data securely and use it solely for the purpose of verification.

3.4 Legal and Regulatory Authorities

133bat will disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or regulatory instruction. We will, where legally permissible, notify the affected player of such a disclosure.

3.5 Business Transfers

In the event that 133bat or any part of its business is acquired, merged, or transferred to another entity, your personal data may form part of the assets transferred. In such circumstances, the acquiring entity will be required to honour the commitments made in this Privacy Policy, or to provide you with notice and an opportunity to opt out before your data is processed under materially different terms.

4. Cookies and Tracking

133bat uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and measure platform performance. The categories of cookies we use are described below.

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your login session, protect against cross-site request forgery (CSRF), and ensure pages load correctly. You cannot opt out of strictly necessary cookies without losing access to the platform.

4.2 Functional Cookies

Functional cookies remember your language preference, game display settings, and other personalisation choices within the platform. They are not shared with third parties and are stored only for the duration of your session or for a short period thereafter.

4.3 Analytics Cookies

133bat uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical issues occur. Analytics data is aggregated and does not identify individual players. You may opt out of analytics tracking via your account privacy settings.

4.4 Managing Cookies

Most web browsers allow you to control cookie acceptance via the browser's privacy or settings menu. Disabling all cookies may impair the functionality of the 133bat platform, particularly features that require an active login session. Detailed instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation.

5. Data Retention

133bat retains different categories of personal data for different periods, based on the purpose for which the data was collected and the legal obligations that apply.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	AML / regulatory compliance
KYC / identity documents	5 years after account closure	Legal obligation (AML regulations)
Transaction records	5 years from transaction date	Financial record-keeping obligations
Support communications	3 years from last interaction	Service quality and dispute resolution
Device / technical data	13 months (rolling)	Fraud detection and security monitoring
Marketing consent records	Until consent is withdrawn + 1 year	Evidence of lawful basis for marketing

Once a retention period expires, the relevant data is either permanently deleted from our systems or anonymised such that it can no longer be linked to an individual. Where anonymisation is used, the resulting dataset may be retained indefinitely for aggregated platform analytics.

6. Your Privacy Rights

As a 133bat player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days.

6.1 Right of Access

You may request a copy of all personal data that 133bat holds about you. We will provide this in a structured, commonly used, machine-readable format (such as a JSON or CSV export) at no charge.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor account details such as your contact number or address can be updated directly via your account profile settings. For changes to your legal name or date of birth, please contact support with supporting documentation.

6.3 Right to Erasure

You may request that 133bat delete your personal data. We will fulfil erasure requests to the fullest extent possible; however, some data must be retained for the periods specified in Section 5 to comply with legal obligations. In those cases, we will explain exactly which data must be retained and why, and delete everything else.

6.4 Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of data held about you — you may request that we temporarily restrict how we use your data while the matter is resolved. During a restriction period, we will store your data but not actively process it for purposes beyond storage.

6.5 Right to Data Portability

You may request that your account data be exported in a structured format so that you can transfer it to another service provider. This right applies to data you have actively provided to 133bat (such as your registration details and transaction history) and is not available for data derived from technical processing.

6.6 Right to Withdraw Marketing Consent

Where you have consented to receive promotional communications from 133bat, you may withdraw that consent at any time. Opt-out links are included in every marketing email. You can also update your notification preferences from your account settings dashboard, or contact support directly. Withdrawal of marketing consent does not affect the lawfulness of processing that took place before the withdrawal.

7. Data Security

133bat applies a layered security approach to protect your personal data against unauthorised access, alteration, disclosure, and destruction. The key measures in place include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers
• Encrypted storage for passwords (salted bcrypt hashing) and sensitive identity documents
• Role-based access controls ensuring that staff access only the data necessary for their specific role
• Two-factor authentication (2FA) available to all players and mandatory for all staff accounts
• Regular penetration testing and vulnerability assessments conducted by independent security professionals
• Intrusion detection systems that monitor for unusual access patterns and alert our security team in real time
• Secure data centre infrastructure with physical access controls, redundant power, and offsite backups

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your personal data, 133bat will notify affected players via their registered email address within 72 hours of becoming aware of the incident, and will take immediate remedial action.

7.1 Your Role in Security

Platform security is a shared responsibility. You can significantly reduce the risk to your account by using a strong, unique password for your 133bat account, enabling SMS two-factor authentication from your account security settings, never sharing your login credentials with any other person, and logging out of your account when using shared or public devices. If you suspect your account has been compromised, contact 133bat support immediately via live chat so we can secure the account without delay.

8. Contact and Complaints

If you have questions about this Privacy Policy, wish to exercise a data subject right, or want to raise a concern about how 133bat has handled your personal data, please contact us using the details below. All privacy-related inquiries are handled by our dedicated data team.

Contact Method	Details	Response Time
Email	[email protected] (subject: "Privacy Rights Request")	2–12 hours
Live Chat	Available 24/7 from your account dashboard	Under 2 minutes
WhatsApp	+880 1800 133133	08:00–24:00 BST

8.1 Complaints Process

If you are not satisfied with our response to a privacy complaint, you may escalate your concern to the relevant data protection authority in your jurisdiction. 133bat commits to cooperating fully with any regulatory investigation and to implementing any remedial action required.

8.2 Changes to This Privacy Policy

133bat may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or operational requirements. When we make material changes, we will notify you via a notice on the platform and by email to your registered address at least 14 days before the changes take effect. Your continued use of the platform after the effective date of the updated policy constitutes your acceptance of the revised terms. The current version number and effective date are shown at the top of this document at all times.